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You just noticed a crack in your sliding glass door. Or maybe the rollers finally gave out after years of use. Your first thought: “Is this covered by warranty?”

It’s a question we hear almost daily, and the answer is frustratingly complicated. Your sliding glass door might be covered by multiple warranties—manufacturer, installer, homeowners insurance, or even a home warranty policy. Or it might be covered by none of them. The difference between a free repair and a $500-$1,500 out-of-pocket expense often comes down to understanding exactly what coverage you have.

Let’s untangle the warranty maze so you know exactly where you stand when something goes wrong with your sliding glass door.

Stuckdoor sliding glass door repairs


Alt text: “Manufacturer and installer warranty documents for sliding glass door repairs in Orlando home”

Understanding the Four Types of Coverage

Most Orlando homeowners don’t realize they potentially have four different types of coverage for their sliding glass doors. Let’s break them down.

1. Manufacturer's Warranty

This is the warranty from the company that made your door—brands like Pella, Andersen, Milgard, or PGT.

What it typically covers:

  • Defects in materials (glass, frame, hardware)
  • Manufacturing flaws
  • Seal failures causing fogging between panes
  • Hardware malfunctions due to defects

What it doesn’t cover:

  • Normal wear and tear
  • Damage from improper installation
  • Accidental damage or impacts
  • Weather-related damage
  • Lack of maintenance

Typical duration: Major manufacturers often provide warranties ranging from 10 years to lifetime coverage, but coverage details vary significantly by component.

Many product warranties cover the cost of labor for the first two years from purchase date, after which you pay for installation costs even if the part is free.

2. Installer/Contractor Warranty

This covers the workmanship and installation quality—that’s where Posada Remodeling & Design’s warranty comes in.

What it typically covers:

  • Improper installation issues
  • Leaks due to faulty sealing
  • Alignment problems from installation errors
  • Hardware installation defects

What it doesn’t cover:

  • Product defects (that’s manufacturer territory)
  • Damage you cause after installation
  • Normal settling and adjustments
  • Issues from modifications you make

Typical duration: 1-5 years depending on the contractor. Quality installers like us stand behind our work with comprehensive workmanship guarantees.

3. Homeowners Insurance

Your home insurance can cover sliding glass door damage as long as it’s caused by a covered peril in your policy.

What it typically covers:

  • Storm damage (hurricanes, tornadoes, hail)
  • Fire or lightning damage
  • Vandalism or break-ins
  • Tree falling on door
  • Sudden accidental breakage

What it doesn’t cover: Insurance does not cover repair of damage due to old age, as normal wear and tear is expected, nor does it cover damage from lack of maintenance.

Important consideration: Your deductible matters. Weighing the cost of repair versus your deductible is essential before filing a claim.

4. Home Warranty Policies

These are separate optional policies some homeowners purchase for home systems and appliances.

The catch: Even if you have a separate home warranty policy on top of your homeowners insurance, it won’t cover structural features like windows and doors.

Most home warranties explicitly exclude doors and windows, though some premium policies may offer limited coverage. Always read the fine print.

[Image suggestion: Venn diagram showing overlap and gaps between different warranty types]
Alt text: “Venn diagram illustrating coverage overlap between manufacturer warranty, installer warranty, and homeowners insurance for sliding doors”

What's Actually Covered: The Specifics

Let’s get into the details of what each warranty type covers for common sliding glass door problems.

Glass-Related Issues

Seal failure causing fogging:

  • Manufacturer warranty: YES (typically 10-20 years)
  • Installer warranty: Only if installation caused the failure
  • Homeowners insurance: NO
  • When it happens: Often 7-15 years into door’s life

Cracked or shattered glass:

  • Manufacturer warranty: NO (unless clear manufacturing defect)
  • Installer warranty: NO
  • Homeowners insurance: YES (if caused by covered peril)
  • Most common cause: Impact, thermal stress, or frame shifting

Scratched or damaged glass:

  • Manufacturer warranty: NO
  • Installer warranty: NO
  • Homeowners insurance: NO
  • Your responsibility: This is considered wear and tear or accidental damage

Hardware and Mechanical Issues

Roller failure or wearing out:

  • Manufacturer warranty: YES if within warranty period and defective
  • Installer warranty: YES if improper installation caused premature wear
  • Homeowners insurance: NO
  • Typical lifespan: 7-15 years with proper maintenance

Lock mechanism failure:

  • Manufacturer warranty: YES if defective
  • Installer warranty: YES if installation-related
  • Homeowners insurance: Only if damaged by covered peril
  • Common issue: Often wear and tear, not covered after warranty expires

Handle breaking or loosening:

  • Manufacturer warranty: YES if manufacturing defect
  • Installer warranty: YES if installation issue
  • Homeowners insurance: Rarely
  • Usually: Normal wear, not covered after warranty period

Frame and Structural Issues

Frame warping or deterioration:

  • Manufacturer warranty: YES if material defect
  • Installer warranty: Possibly, if installation contributed
  • Homeowners insurance: Only if caused by covered event
  • Orlando consideration: Our humidity can accelerate wood frame issues

Weatherstripping failure:

  • Manufacturer warranty: Sometimes (check specific warranty)
  • Installer warranty: If improper installation
  • Homeowners insurance: NO
  • Reality: Often considered normal wear requiring replacement

Track damage or misalignment:

  • Manufacturer warranty: If manufacturing defect
  • Installer warranty: YES if installation-caused
  • Homeowners insurance: Only if caused by covered peril
  • Common cause: Usually settling or improper installation

[Image suggestion: Close-up photos of common warranty-covered vs non-covered issues]
Alt text: “Examples of covered versus non-covered sliding door issues including seal failure, roller wear, and glass damage”

How to Determine What Warranty Covers Your Issue

When something goes wrong, follow this decision tree:

Step 1: Identify the Problem and Its Cause

Ask yourself:

  • When did this problem start?
  • How old is the door?
  • Was there a specific event that caused it?
  • Has the door been properly maintained?

Step 2: Check Your Documentation

You need to locate:

  • Original purchase receipt and date
  • Manufacturer warranty documents
  • Installer/contractor warranty paperwork
  • Homeowners insurance policy details

Pro tip: Can’t find your warranty documents? Contact the manufacturer with your door’s model and serial number. They can often look up your warranty coverage.

Step 3: Determine the Category

Is it a defect or wear and tear?

  • Defect: Something failed prematurely due to faulty materials or construction
  • Wear and tear: Normal deterioration from use over time

Was it sudden or gradual?

  • Sudden: Better chance of insurance coverage
  • Gradual: Likely warranty or out-of-pocket

When did it happen?

  • Within 2 years: Check manufacturer and installer warranties first
  • 2-10 years: Check manufacturer warranty
  • 10+ years: Likely not covered unless lifetime warranty
  • After sudden event: Check homeowners insurance

Step 4: Contact the Right Party First

For defects within warranty period: Start with the installer who can often coordinate with manufacturer

For storm or accident damage: Contact your homeowners insurance company

For unclear situations: Call your installer for guidance—we do this regularly and can help identify the right coverage path

Orlando-Specific Warranty Considerations

Living in Central Florida adds some unique factors to warranty coverage.

Hurricane and Storm Damage

Orlando’s hurricane risk creates special warranty considerations.

Impact-resistant doors:

  • May come with enhanced warranties
  • Sometimes required by insurance companies for premium discounts
  • Damage during storms may be covered differently

Hurricane-related claims:

  • Document damage immediately with photos
  • File insurance claims quickly—Florida law provides specific timeframes
  • Distinguish between wind damage and flood damage (different coverage)

Important: Your homeowners insurance covers wind damage but typically not flood damage (requires separate flood insurance).

Humidity and Heat Issues

Orlando’s climate is tough on sliding doors.

Seal failures:

  • More common in Florida due to thermal stress
  • Manufacturers are aware—most have good seal warranties
  • Act quickly when you notice fogging

Frame deterioration:

  • Wood frames deteriorate faster in our humidity
  • Vinyl and aluminum better suited to Orlando climate
  • Check warranty specifics for climate-related damage

Condensation vs. seal failure:

  • Exterior condensation is normal, not a warranty issue
  • Interior condensation between panes indicates seal failure—covered by warranty

Code Compliance and Permits

Warranty consideration: Repairs or replacements must meet current Florida Building Code. If your original door was installed before recent code updates, warranty work might require upgrades to meet current standards.

This can add costs even when the repair itself is covered.

[Image suggestion: Hurricane-damaged sliding door with insurance claim documentation]
Alt text: “Storm-damaged sliding glass door in Orlando with insurance claim forms and documentation for warranty coverage”

Making a Warranty Claim: Step-by-Step

Here’s how to successfully navigate the warranty claim process.

For Manufacturer Warranty Claims

Step 1: Document everything

  • Take clear photos of the issue from multiple angles
  • Note when you first noticed the problem
  • Gather your purchase documents and warranty paperwork

Step 2: Contact the installer first Many manufacturers require claims to go through authorized installers. We handle this regularly for our clients and can expedite the process.

Step 3: Provide required information

  • Door model and serial number
  • Purchase date and location
  • Detailed description of the problem
  • Photos and documentation

Step 4: Wait for assessment Manufacturer may send an inspector or request more information

Step 5: Get approval and schedule repair Once approved, coordinate repair scheduling (often 2-4 weeks for parts)

For Installer Warranty Claims

Step 1: Contact your installer directly Call or email with details of the issue

Step 2: Schedule inspection Most installers will come assess the problem within a few days

Step 3: Determine if installation-related The installer will assess whether the issue stems from workmanship

Step 4: Coordinate repair If covered, most installers schedule repairs quickly (within 1-2 weeks)

Why we prefer this route: At Posada Remodeling & Design, we stand behind our work. If we installed it and there’s an issue, we want to make it right immediately.

For Homeowners Insurance Claims

Step 1: Document damage immediately

  • Photos before any cleanup
  • Video of the damage
  • Save any broken pieces if possible

Step 2: Make temporary repairs if necessary Secure your home to prevent further damage (board up broken glass, etc.)

Step 3: Contact your insurance company promptly File the claim as soon as possible—delays can cause issues

Step 4: Meet with adjuster Insurance will send an adjuster to assess damage and determine coverage

Step 5: Get multiple repair estimates Insurance may require estimates from licensed contractors

Step 6: Coordinate payment and repair Work with approved contractors; understand your deductible responsibility

Important: Never make permanent repairs before the adjuster inspects, as this can void your claim.

[Image suggestion: Homeowner on phone filing insurance claim with damaged door visible]
Alt text: “Orlando homeowner filing insurance claim for damaged sliding glass door with adjuster on phone”

Common Warranty Pitfalls and How to Avoid Them

After handling hundreds of warranty situations, these are the mistakes we see repeatedly.

Pitfall #1: Not Registering Your Warranty

Many manufacturer warranties require registration within 30-90 days of installation.

How to avoid: Register immediately upon installation. Set a phone reminder to follow up and confirm registration.

Pitfall #2: Lack of Maintenance Documentation

Proactive maintenance and routine checking of rails, rollers, and seals can be a safeguard against preventable damages and can support warranty claims.

How to avoid: Keep a simple log of maintenance performed. Photos of regular cleaning and lubrication help if warranty coverage is questioned.

Pitfall #3: Hiring Unlicensed Contractors

Using unlicensed contractors can void manufacturer warranties.

How to avoid: Always verify contractors are licensed and insured. Ask if they’re authorized installers for major brands.

Pitfall #4: DIY Repairs Without Authorization

Making repairs yourself before contacting warranty providers can void coverage.

How to avoid: Call first, repair second. Even if it seems simple, unauthorized repairs can be used to deny claims.

Pitfall #5: Missing Claim Deadlines

Warranties have specific timeframes for reporting issues.

How to avoid: Address problems immediately when noticed. Don’t wait and hope it resolves itself.

Pitfall #6: Misunderstanding Coverage

Assuming something is covered when it’s not leads to disappointment and unexpected expenses.

How to avoid: Read warranty documents thoroughly. When in doubt, call and ask specific questions.

What to Do When Nothing Is Covered

Sometimes, despite all warranties and insurance, you’re responsible for the repair cost. Here’s how to handle it.

Get Multiple Estimates

Contact at least 2-3 licensed contractors for estimates. Prices can vary significantly.

Prioritize Safety

If the door poses security risks or weather protection issues, address it immediately even if costly.

Consider Repair vs. Replacement

Sometimes a full replacement makes more financial sense than expensive repairs on an old door.

Rule of thumb: If repair costs exceed 50% of replacement cost and the door is over 15 years old, replacement is usually smarter.

Explore Financing Options

Many contractors, including Posada Remodeling & Design, offer financing for unexpected repairs.

Preventive Maintenance Moving Forward

Once repaired, commit to regular maintenance to prevent future issues and extend your door’s life.

Questions to Ask Before Buying a New Sliding Door

If you’re purchasing a new door, ask these warranty questions upfront:

  • “What’s covered under the manufacturer’s warranty and for how long?”
  • “Is the warranty transferable if I sell my home?”
  • “What maintenance is required to keep the warranty valid?”
  • “Are you an authorized installer for this brand?”
  • “What workmanship warranty do you provide?”
  • “What’s NOT covered by the warranty?”
  • “How do I register the warranty?”
  • “What’s the process for making a warranty claim?”
  • “Are there any Florida-specific warranty considerations?”
  • “Can you show me examples of successful warranty claims you’ve handled?”

These questions reveal how seriously the contractor takes warranty support.

[Image suggestion: Checklist of warranty questions with sliding door showroom in background]
Alt text: “Warranty questions checklist for Orlando homeowners shopping for new sliding glass doors”

The Bottom Line: Protecting Your Investment

Sliding glass doors are significant investments, often costing $2,000-$4,000 or more. Understanding your warranty coverage isn’t just about saving money on repairs—it’s about getting the performance and longevity you paid for.

Key takeaways:

  • You likely have multiple types of coverage—know which applies when
  • Documentation and maintenance records matter
  • Act quickly when problems arise
  • Work with licensed, authorized installers
  • Read and understand all warranty documents
  • Register warranties immediately after installation

Most important: Build a relationship with a trusted contractor who can guide you through warranty situations. We’ve successfully helped hundreds of Orlando homeowners navigate complex warranty claims, saving them thousands of dollars in the process.

Need help understanding your sliding door warranty coverage or making a claim? Contact Posada Remodeling & Design for expert guidance. We work with all major door manufacturers, understand insurance claim processes, and can help determine the best path forward for your specific situation. As licensed installers with 14 years in the Orlando area, we’ve seen every warranty scenario and know how to get you the coverage you deserve.

Don’t navigate the warranty maze alone—let our experience work for you.

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Stuck Door helps fix and install sliding doors in Winter Garden, Clermont, Windermere, and across Central Florida. Our friendly expert technicians have years of experience making sure homes and businesses have reliable doors that work perfectly.

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